Privacy Policy

May 2018

JAM HOUSE ENTERTAINMENT LIMITED and its subsidiary companies including Jam House 1 Ltd and Jam House 2 Ltd respect the privacy rights of its customers, employees and contractors and recognises the importance of protecting the information collected about them.  We have adopted a Privacy Policy that demonstrates how we collect, store and use the information that you provide us with.

For the purpose of The General Data Protection Regulation (GDPR) the data controller is:

Jam House Entertainments Ltd
Apartment 208,
45 Salisbury Road,
CF24 4AB
Company Registration Number: 09088510

Jam House Entertainments Ltd is a registered information controller with the registration number:  ZA381216

1.    Collection of personal data

You may supply your personal details to the Company directly, such as:

  • On a marketing data capture form;
  • By Making a booking;
  • Completing a form to place an order;
  • Via our website;
  • Ticket purchase;
  • Gift card purchase;
  • Subscription;
  • Via social media posts and interaction;
  • Application of employment;
  • Application to supply services;

2.    Purposes of processing

  • Provide you with information or services that you have requested
  • Carry out any contractual obligations
  • To provide you with details of any changes to our service
  • To keep you informed of recent offers, entertainment and service offering
  • To verify your identity
  • To verify you are over the age of 18

3.    The legal basis of processing

The legal basis we rely upon to offer these services to you are:

  • Consent;
  • Legitimate Interest;

Including existing relationship, enable payment to individuals, enable payment processing for a service provided

  • Legal obligation;
  • Statutory or contractual requirement

If your personal data is required by law and/or a contractual requirement and/or a requirement necessary to enter into a contract.  You are obliged to provide the personal data and if you do not provide the data then the consequences of this are that we will not be able to carry out the statutory or contractual requirement you have requested.

4.    Cookies

When you visit some areas of our website, a ‘cookie’ will be placed on your computer.  This is a small file that enables our site to improve the quality of your visit.  You are able to set your browser to reject cookies, although this may affect the quality of your visit.  For more information please see our cookies policy.

5.    The personal data we may hold about you

  • Contact details (including name, address, email and telephone number)
  • Date of birth
  • Photographs
  • CCTV images captured within our properties
  • Employment files.
  • Payment details

6.    Who we share personal data with:

We may share your information with any member of our group and subsidiaries.  We may also share your information with selected third parties including:

  • Our business partners, suppliers and sub-contractors to carry out any contractual obligations we enter in with you;
  • Our suppliers for the purpose of contacting you directly about their offers, promotions or services (if you have agreed to be contacted for this purpose);
  • For any legal obligation in order to enforce or supply personal information;
  • An acquirer in the event of a sale, merger or acquisition of the company

The third parties we use for delivery of our services are:

  • Booking System: Design My Night (
  • CRM System: Mail Chimp (
  • Payment System: Sage Pay (
  • Payroll System: Polaris Data (

7.    Data Security

We have put in place technical and organisational measures to protect the confidentiality and the availability of your personal data.   A password policy is currently in place to ensure that the data stored is only accessible by authorised personnel.

8.    Sensitive Personal Data

We will never collect sensitive personal data from our customers without your     consent, including such as dietary requirements, etc.

9.    Storage of personal data

Information is stored and held in a number of ways, including electronically local and     at our offices (3, St Pauls Square, Birmingham, B3 1QU) in secure storage accessible via the internet on company pcs and paper-based.

10.    CCTV

To ensure your safety and the prevention and detection of crime, CCTV is in operation in all of our establishments.  If we are requested to provide CCTV images of you by the police or another local or government authority investigating illegal activities, we are obligated to do so.

11.    Data retention

Where the Company has obtained your consent to process your personal data for marketing purposes, we will accept consent lasting for a 6 year period unless notified otherwise by you.  Upon expiry of that period the Company will seek further consent from you.
The Company will retain your personal data only for as long as is necessary. Different laws require us to keep different data for different periods of time.

We must also keep your payroll records, holiday pay, sick pay and pensions auto-enrolment records for as long as is legally required by HMRC and associated national minimum wage, social security and tax legislation.

Other records are retained as detailed below:

  • Terms & Conditions and Terms of Business: 6 Years
  • VAT: 6 Years
  • Company Accounts: 6 Years
  • ITEPA Records: 3 Years after last tax year.
  • CCTV Coverage: 4 Weeks

12.    Third party websites

While we carefully select the websites to which we link, we are not responsible for the privacy practices or the content of these websites.  By clicking on these links we encourage you to read the privacy notice of the website you are visiting.

13.    Your rights

Please be aware that you have the following data protection rights:

  • The right to be informed about the personal data the Company processes on you;
  • The right of access to the personal data the Company processes on you;
  • The right to rectification of your personal data;
  • The right to erasure of your personal data in certain circumstances;
  • The right to restrict processing of your personal data;
  • The right to data portability in certain circumstances;
  • The right to object to the processing of your personal data that was based on a public or legitimate interest;
  • The right not to be subjected to automated decision making and profiling; and
  • The right to withdraw consent at any time.

Where you have consented to the Company processing your personal data and sensitive personal data you have the right to withdraw that consent at any time by following the instructions on each communication or by contacting:

Jam House Entertainment Ltd
3 – 5 St Pauls Square
Birmingham, B3 1QU    Telephone Number 0121 200 3030


14.    Access to your data

You have the right to access information in the form of a subject access request, or if you are concerned that the data about you is incorrect please email us at:

15.    Updates to the Privacy Policy

We reserve the right to change and update this Privacy Policy and these changes will be posted on our website.  We encourage you to visit this page from time to time to ensure you are aware of any changes we may have made.

16.    Complaints or queries

If you wish to complain about this privacy notice or any of the procedures set out in it please contact:

Jam House Entertainment Ltd
3 – 5 St Pauls Square
Birmingham, B3 1QU

Telephone Number 0121 200 3030

You also have the right to raise concerns with Information Commissioner’s Office on 0303 123 1113 or at, or any other relevant supervisory authority should your personal data be processed outside of the UK, if you believe that your data protection rights have not been adhered to.

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